ONCE IT'S BUILT, WE'LL MAINTAIN IT!
With Identity Management Engineering Resources from Metahorizon, we have you covered.
Our team of seasoned IAM experts can help you continuously optimize your IAM investment, implement additional efficiencies, increase uptime and improve your users’ experience.
We offer dedicated engineering resources with the IAM expertise needed to refine your program and ensure it’s running proficiently. Our engineers are available to you for limited engagements or on an ongoing managed services basis.
From troubleshooting to software patches, our engineers can ensure your IAM program is running smoothly.
ADVANCED SUPPORT TEAM
A dedicated group of IAM experts is on hand to troubleshoot and resolve your IAM challenges, including:
Full Tier III Support
Team of specialists qualified to manage your complex problems.
Partial Tier II Support
Collaborative approach between our experts and your level II team to analyze the impact of infrastructure changes to your Identity program.
Root Cause Analysis
Utilize our years of expertise to determine the underlying cause of anomalies and formulate permanent solutions.
We identify and resolve programming bugs/glitches in your Identity environment.
Offering care and maintenance across your application environment to ensure workflows are maintained and optimized
Proactive monitoring of your identity program to anticipate issues and ensure that application processes perform within expected scope.
Adjust Identity workflows in accordance with changes to your business’s vision.
Updates and Patches
We’ll keep your identity program up-to-date with security enhancements and new feature adoption.
KNOWLEDGE AND REPORTING
Utilize our knowledge base to frequently communicate educated recommendations along with providing recurring reporting
Dedicated Success Manager
Ensure maximum success and request resolutions with a dedicated WX+B Cyber project manager.
We’ll provide enhanced metrics on the health and usage of your Identity program.
Consulting and Guidance
We provide expert advice on how to reduce operational impact and maximize efficiencies while implementing every change.
TAKE CONTROL OF THE ACCESSES
Our Access Management Services allow you to take full control and manage user access in your IT landscape, without sacrificing security nor user experience, to enhance your security posture and operation efficiency.